Terms and Conditions
For guests who book direct with us, we accept enquiries and bookings via phone or email. We do not accept bookings via SMS or text messaging. We will ask you for written confirmation by post or email, and may ask for a deposit or booking fee, paid by cheque or e-banking.
Once you have booked a room, and we have acknowledged your booking we will reserve that room. We will also refuse bookings for that room from any other potential visitors. We take it on trust that if your plans change for any reason, you will let us know at least three full working days before the date.
In the event of a cancellation made more than three days before the booked date, we will refund any deposit already paid less an administration fee of £20.
For a cancellation within three days of the booked date, you are liable for the room charge(s) as booked. We will make all reasonable efforts to mitigate our loss by accepting another booking, but if we are unable to do so, you remain liable for the room charge(s) as booked, less any deposit already paid, less the cost price of breakfast.
Payment Deposit and advance payments can be made by cheque or e-banking. For payments made in person while at The Sanctuary, we accept cash, cheque, e-banking, credit card, or debit card. We are also able to take payments via Sumup and SquareUp (as an invoice). Or via AirBnB bookings, but please be aware that AirBnB will charge an additional booking fee on top of our room prices.
These Terms and Conditions with effect from 1st January 2021.