The Sanctuary

Velkommen Bienvenue Bienvenido

Bed and Breakfast in Ogbourne St.George, Marlborough, Wiltshire

Telephone: +44 (0)7850 325344 : E-mail:

Terms and Conditions

Reservations

We accept enquiries and bookings via phone or email. We do not accept bookings via SMS or text messaging. We will ask you for written confirmation by post or email, and may ask for a deposit or booking fee, paid by cheque or e-banking.

Once you have booked a room, and we have acknowledged your booking we will reserve that room. We will also refuse bookings for that room from any other potential visitors. We take it on trust that if your plans change for any reason, you will let us know at least three full working days before the date.

Cancellations

In the event of a cancellation made more than three days before the booked date, we will refund any deposit already paid less an administration fee of £20.

For a cancellation within three days of the booked date, you are liable for the room charge(s) as booked. We will make all reasonable efforts to mitigate our loss by accepting another booking, but if we are unable to do so, you remain liable for the room charge(s) as booked, less any deposit already paid, less the cost price of breakfast.

Payment

So that our customers are not charged booking fees and surcharges, we prefer payment by cash, cheque or e-banking. Credit and debit cards are accepted with a 2% surcharge to cover the payment processor's fees. Or via AirBnB bookings, but customers should be aware that AirBnB will charge an additional booking fee.

These Terms and Conditions with effect from 1st May 2017

Please download your own copy of our brochure, either the A4-sized brochure or the Fold-up brochure.